Aunty Agatha’s The Little BIG Sensory Shop Terms and Conditions

This page states the Terms and Conditions (the "terms") under which you may use the website located at www.auntyagathas.co.uk  (the "website") and which govern our supply of goods to you.

Aunty Agatha’s The Little BIG Sensory Shop Ltd is a limited company registered in England and Wales under company number 8946378 and whose registered at 14 Talisman Square Kenilworth   Warwickshire CV8 1JB

These terms and conditions form a legally binding contract between us and you. Your acceptance of these terms and conditions is given when you purchase goods from us.

  • We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

    If you have any questions about the terms and conditions, the Goods or the Website please contact us via e-mail info@auntyagathas.co.uk or telephone us on (01926) 858753 if you would like to write to us please address the letter to C. Colby Aunty Agatha's The Little BIG Sensory Shop, 14 Talisman Square, Kenilworth, Warwickshire CV8 1JB.

Information about the Website and the Goods

This section sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise. Personal use on a non-commercial basis may be granted upon obtaining written permission from us.

'Aunty Agatha’s The Little BIG Sensory Shop' is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar coloured without our written permission.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

  • Promotional offers and codes will differ from time to time

  • The colours which are shown for the Goods on the Website will depend on many factors - including your display settings;

  • All sizes and measurements are approximate;

  • All Goods are subject to availability - we may not be able to supply your order;

  • Any delivery estimates given on the Website or by email are estimates only;

The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Buying Goods

This section sets out some terms which apply to your purchase of goods from us through the Website.

Purchase

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

  • Adding product to your shopping basket

  • Checkout step 1 - login details

  • Checkout step 2 - address details

  • Checkout step 3 - payment details, and

Confirmation of order

Your Order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an order acknowledgement email to the email address which you provide in the order process. This order acknowledgement email will contain your Order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase goods.

We must receive full payment both of the price of the goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your goods for despatch.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an order despatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order despatch email. A product which is not available will not be included in the contract for a product which is despatched.

Pricing

  • UK - All prices and charges are shown in UK pounds sterling (£)

All UK prices are, unless otherwise stated, inclusive of UK VAT and other applicable UK taxes. Our VAT number in the UK is: 191699066.

Delivery charges may apply and these will be displayed in the order process.

Promotions

We may from time to time offer promotional offers on purchase made through the website.

All offers and promotions are at Aunty Agatha’s The Little BIG Sensory Shop sole discretion and are subject to variation or withdrawal without notice.

Offers or promotions cannot be applied to previously ordered items.

Offers with a spend threshold exclude delivery charges.

All items are subject to availability at time of order.

Only one promotional code can be used per order. Any orders using more than one promotional code will be cancelled.

Voucher codes cannot be used in conjunction with any other offer

Delivery

If your goods have been despatched we will be unable to stop the delivery process but you may return any unwanted goods. Please refer to the Returns Policy.

Direct Delivery Items

We, at Aunty Agatha’s The Little BIG Sensory Shop, have carefully selected a range of trusted partners to offer our customer the widest product selection available online. Delivery options for each applicable product are listed on the product page, so you will be able to see the timescales before placing in your basket. Once your order is placed, your Direct Delivery products will be sent to you directly by the business that created, designed or selected it. You can order from both direct and Claire’s in the same basket and these products will be sent to you separately at no extra cost.

At this time, all orders with Direct Delivery items included are not available for Express Delivery or Click & Collect. Returns and Refunds are not available instore, they must be returned to us as detailed on your invoice when you receive your products.

UK Standard Delivery

We aim to deliver all mainland UK standard delivery orders within 3 to 4 working days.

Lost Parcels

We will begin our missing parcels procedure if your order fails to arrive within:

10 working days of despatch (UK only)

Please notify us if you have not received your parcel after the above time frames, then we can investigate your claim as quickly and efficiently as possible.

Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our Customer service team and asked to provide an alternative delivery location for future orders.

Take care when entering your delivery address as we cannot be held responsible for any non-delivered parcels if the address information was not entered correctly.

Returning Goods

Please see our Returns Policy for full details of return options

User Comments, Reviews and Postings

We may provide user comment areas, message boards or other interactive areas on the site ("User Forums") to give select users of the site a forum to express their opinions and share their ideas, information, materials and other user-generated content (each "User Content").

Rights you grant us - Whenever you send, post, upload or otherwise make available User Content on a User Forum or elsewhere on the Site or directly to Aunty Agatha’s(including by text message or email) you (1) grant Aunty Agatha’s an irrevocable, worldwide, non-exclusive, perpetual, fully sub-licensable and assignable, royalty free licence to use, exploit, reproduce, modify, translate, incorporate into other works, create derivative works from, publish, broadcast and perform that User Content and your name, voice, likeness and other identifying information in connection with that User Content via any media now known or later developed, without any compensation to you and (2) waive all of your moral rights in that User Content to the fullest extent permissible by law, even if the User Content is altered or changed in a manner not agreeable to you. You further authorise Aunty Agatha’s to publish your User Content in a searchable format that may be accessed by users of the Site and the Internet.

No Responsibility - We are not responsible for and we do not endorse, the User Content posted in User Forums or elsewhere on the site.

Pre-screen/Monitor - We retain the right (but not the obligation) in our sole discretion and for any reason, to pre-screen, monitor, edit, and refuse to accept, post, remove or move any User Content. If your User Content contains offensive, indecent or otherwise objectionable content or infringes on the rights of any third parties, you may bear legal responsibility for that User Content. You agree that Aunty Agatha’s has no obligation to monitor or enforce your intellectual property rights to your User Content, but has the right to protect and enforce its and its licensees' licensed rights to your User Content.

No confidential relationship - Except as otherwise described in the Site's Privacy Policy, any user will be treated as non-confidential and non-proprietary and we will not be liable for any use or disclosure of the User Content. You acknowledge and agree that your relationship with Aunty Agatha’s is not a confidential fiduciary, or other type of special relationship and that your decision to submit any User Content does not place Aunty Agatha’s in a position that is any different from the position held by members of the general public, including with regard to your User Content. None of your User Content will be subject to any obligation of confidence on the part of Aunty Agatha’s and Aunty Agatha’s will not be liable for any use or disclosure of any User Content you provide.

No unsolicited material – Aunty Agatha’s The Little BIG Sensory Shop does not accept unsolicited materials or ideas and takes no responsibility for any materials or ideas so transmitted.

Representations you make to us - You are solely responsible for all of your User Content. By submitting a User Content you represent and warrant to Aunty Agathas that each User Content is (1) not confidential and that you have all the necessary permissions to submit such User Content and (2) does not infringe upon, misappropriate or violate the rights of any third parties, including, without limitation, any intellectual property rights, rights of publicity or privacy or any other proprietary rights.

No obligation to use - You agree and understand that we are not obliged to post, keep or use your User Content.

Security - You acknowledge that submissions of User Content may not be secure and you should consider this before submitting any information to Aunty Agatha’s The Little BIG Sensory Shop.

Mobile

This Site may offer features and services that are available to you via your mobile phone or other mobile device. These features and services may include, without limitation, the ability to upload content to the Site, receive messages from the Site, download applications to your mobile phone or access the Site features (collectively the "Mobile Features"). We may charge for Mobile Features and these charges will be disclosed prior to completion of registration for the Mobile Feature. Also, standard messaging, data or other fees may be charged by your carrier. Your carrier may restrict or prohibit certain Mobile Features and some Mobile Features may be incompatible with your carrier or mobile device. As applicable, instructions on how to opt out of Mobile Features will be disclosed in connection with Mobile Features.

Cancellations - 14 Days Cooling off period.

Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that all personal care, teething and chewlery must be unopened and unused in order to return the item.  You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods. (e-mail address is info@auntyagathas.co.uk postal address is Aunty Agatha's 14 Talisman Square, Kenilworth Warwickshire CV8 1JB) You must take reasonable care of the goods and may inspect and assess them, but not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you. So please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of not less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds etc.

For full details of your rights under the Regulations, please contact your Citizens Advice Bureau or a Solicitor.

Full details of how to return goods can be found in the RETURNS section.

Additional Delivery Charges Saturday, Express delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.

General terms relating to our relationship with you

This section sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

Aunty Agatha’s reserves the right to terminate your access to and use of the Site and any of its features in its sole discretion, without notice and liability, including, without limitation, if Aunty Agatha’s believes your conduct fails to conform to these Terms or any Additional Terms.

Aunty Agatha’s also reserves the exclusive right to modify, withdraw, suspend or discontinue, temporarily or permanently, at any time and from time to time, any materials, information or content available on the Site, without limitation, in whole or in part, including the cessation of all activities associated with the Site, with or without notice. You agree that Aunty Agatha’s will not be liable to you or to any third party for any modification, suspension or discontinuance of the Site or any part thereof. Aunty Agatha’s also reserves the right to charge for use of the Site, in whole or in part, and to change its fees from time to time in its discretion.

Notices and disclaimers

These notices and disclaimers govern your use or our website, www.auntyagathas.co.uk

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of it or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Nothing in the above exclusions affects your statutory rights as a consumer.

All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either us or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use.

You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). You may not frame or link to the website or any part of it without our express permission.

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions, or of any term of these terms and conditions, will be governed by the law of England and Wales. The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website. This does not prevent residents of Northern Ireland, Scotland or Europe from starting proceedings in their local courts.

Nothing under these terms and conditions affects your statutory rights.

Waste Electrical & Electronic Equipment (WEEE) Regulations are now UK

 

In the past, most waste electrical and electronic equipment and batteries have ended up in landfill sites, where the toxic materials some of them contain can put communities at risk.

The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. There is a bin for small batteries in your local store. Local authority/civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.

If you purchase a new electrical or electronic item from Aunty Agatha’s you may dispose of an equivalent old item free of charge at any of our stores in the UK or ROI, subject to the following conditions:

  • The item disposed of must be of the same type or perform an equivalent function as the one purchased

  • The item disposed of must not pose a health and safety risk to our staff

  • Old items can be returned up to 28 days from the date of purchase in the UK and 15 days from the date of purchase in the Republic of Ireland

  • When returning an old item, proof of purchase of a new item must be provided by means of a receipt

  • This service only applies to householders, business customers are excluded

    Aunty Agatha’s have registered with an approved compliance scheme in order to ensure our role in contributing to proper management of WEEE and our EEE Producer registration number is WEE/CJ0080UV for the UK and 377WBscheme.

    Please note that products bearing a crossed out wheelie bin symbol should not be disposed of as municipal waste and need to be kept separate from other waste to avoid potential harmful effects on the environment and human health as the result of the presence of harmful substances in Waste Electrical and Electronic Equipment (WEEE)

Returns Policy

We are pleased to offer our returns policy in addition to your statutory rights.

We will be happy to refund your purchase. All we ask is that you return your purchase together with your order summary within 28 days, either in-store or by post.

We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

Refunds will be made using the original payment method except for orders purchased online via PayPal which, at this time, cannot be returned to stores for a refund and can only be returned by post.

Depending on how fast your postman is, it can take up to 10 days for your returned parcel to reach us. Once we have received your parcel we will refund your order as quickly as we can. Payment will be refunded within 14 days, of satisfactory receipt of your returned items. (Please note that refund times are dictated by your card issuer and are outside our control).

 

For items purchased in any offers 10% off, etc, we will refund or exchange at the offer price only.

Items purchased at sale price are sold as seen, we do not offer refund or exchange for sale products.

In interests of hygiene and for your protection we do not accept returns of, or refunds on, our adult kitchen and dining, baby/ toddler teething, feeding, toileting, adult and children personal care and chewerly products unless they are still in the original packaging and unopened.

 We will be happy to make a refund or exchange if the product is faulty and returned complete, in perfect condition and in the original packaging.

In Store

Returning your order in store is simple, just follow the steps below:

 

1.      Take the item to the store along with the order summary and we will refund you straight away

2.      We will refund the delivery charge if we have made an error in our despatch or if the item is faulty or unfit for purpose, unless you have decided to keep part of the received order.

3.      If you have not retained the summary note, please email or ring instore prior to visiting for guidance.

 

Note:  Items purchased via PayPal cannot be returned to store at this time. Please follow the 'By post' instructions below.

Exchanges in store are subject to availability.

 

By Post

 

1.      On your original order summary, please give a reason as to why you are returning the product/products.

2.      Enclose the order summary with your parcel and attach the returns address to package. Remember to get a proof of postage receipt at the post office, if the product is damaged or faulty we will pay the return postage if you have changed your mind you will pay the postage.

3.      The returns address is: Aunty Agatha’s, 14 Talisman Square, Kenilworth, Warwickshire, CV8 1JB.

4.      If you are returning your order from outside the UK by post, please use the national carrier within your country.

5.      You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item is faulty or unfit for purpose, unless you have decided to keep part of the received order. We will not refund charges incurred by you from private carriers.

Postal returns can take up to 10 days to reach us but once we've got it, we promise to process your order within 24 hours.

We will refund your payment within 30 days.

We will also refund your delivery charge if you are an EU customer cancelling within 7 days of receiving your order under the Distance Selling Regulations. You must send us a written notice stating that you wish to cancel the contract and include your order number. Once you decide to return the Goods you must not use them and you must take reasonable care of them while in your possession. The Goods must be returned to us intact and undamaged as soon as possible. You will be responsible for returning the goods to us at your cost.

We are unable to accept any responsibility for return items that are lost and/or damaged in the post. You must ensure that the returned items packaged in a box must be returned with an outer box and packaging for protection.

In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed kitchen and dining, baby/toddler feeding and toileting, adult and children personal care and chewerly products, unless the items are of unsatisfactory quality or unfit for purpose. If you require advice on returning by post please contact Aunty Agatha’s customer team on 01926 858753 or via email on info@auntyagathas.co.uk.

Thank you for shopping with Aunty Agatha’s.

 

Privacy Policy

We take privacy really seriously and work super hard to protect your personal details, take a look at what we do with your information and the choices you can make about how it’s collected and use 

This privacy policy (the "Privacy Policy") applies only to the www.auntyagathas.co.uk website (however accessed and/or used, whether via personal computers, mobile devices or otherwise) and other interactive features or protocols that link to this privacy policy (including, without limitation, mobile sites, widgets & downloads) (collectively "The Site"), which is owned or controlled by Aunty Agatha’s The Little BIG Sensory Shop Limited ("Aunty Agatha’s", "we", "us" or "our"). In addition, if Aunty Agatha’s combines information collected at one of its retail stores with information collected through the Site, this Privacy Policy will govern the combined information.

The Site is owned and maintained by the company "Aunty Agatha’s The Little Sensory Shop Limited", a company registered at the Companies Registration Office of England and Wales under the registration number 8946378, with registered 14 Talisman Square Kenilworth Warwickshire CV8 1JB, United Kingdom and with VAT registration number GB191699066 (the "Company" or "Aunty Agatha’s").

The site includes products (the "Goods" or the "Product(s)") of "Aunty Agatha’s The Little BIG Sensory Shop Limited".

Wherever the terms "we," "our," or "us" are used in this privacy policy, we are referring to the practices of Aunty Agatha’ concerning the processing and collection of your information through the Site.

From time-to-time, the Company may provide you with communications about your order, or otherwise concerning information you might be interested in receiving, such as e-mails about loyalty rewards, sales, special items, and general marketing information about the Products and services. If you make a purchase via the Site you may be, and most probably are, providing your information to the Company to process orders. We inform you that any information you provide may be fully shared between the Company and a third party with whom the Company has entered in any kind of relationship following the terms established in the present Privacy Policy.

We are committed to taking reasonable steps toward protecting your privacy online and to managing your information responsibly.

This Privacy Policy is intended to notify you of our online privacy practices, the type of information that may be collected and stored, how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use and distribution of the information; what kind of security procedures are in place to protect the loss, misuse or alteration of information under our control; and, who to contact with questions or concerns.

This Privacy Policy does not apply to other websites to which we may link. We may post such links on the Site as a way of helping you locate related information and products easily. However, when linking to another website, you must review that website's privacy policy as other websites may not treat information collected online in the same manner as we do, and even though you contact them though the Site, the Site does not hold any responsibility on the treatment by this other websites your personal information.

By using the Site, or contacting call centre operations, you consent to the collection and use of information by us in accordance with this privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

WHY WE COLLECT INFORMATION

We collect personal information because it helps us deliver Products and services. For example, if you order a Product, we need to have information such as your billing address, age, Product choice, delivery information. In addition, your personal information helps us communicate to you latest Products, special offers, and information and events about which you might like to hear.

We also collect your personal information to help us design and deliver Site operations, and to deliver targeted advertisements to you. We also may correlate your personal information obtained from you with information from other sources, which may help us to develop a more targeted user profile concerning you and/or your demographic information. For example, if you provide us with your personal information, we may cross-check that against information that might be otherwise available through other entities with whom we have business relationships in order to develop a more in-depth demographic profile of you. Similarly, we may process personal information to target specific items of interest to you. We know that everyone is busy, and nobody likes their email cluttered up with junk mail and as such we will only send you marketing messages if you choose to receive them from us. If you decide that you no longer want to receive our emails you can unsubscribe at any time by clicking and selecting 'Unsubscribe'.

WHAT INFORMATION WE COLLECT

The following generally describes the type of information we may collect about you.

Those who wish to communicate with us but do not wish to provide personally identifiable information online may contact us through the address or phone numbers provided on our website. However, you should note that if you contact us by phone, or if you contact us via postal mail, you may still be submitting personally identifiable information to us. For example, if you have a listed phone number without blocking, your phone number may appear to us when you call. Similarly, if you write to us and provide a name and return address, we will gather that information in order to communicate with you, and we may use the information in accordance with this privacy policy.

SHOPPING

When you shop on the Site, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address  and billing address.  We use Redstripe Payment Platform and your payment details are NOT stored with Aunty Agatha's Limited.

You may also choose to provide us with your gender and birth date, as well as other information that you might submit.

If you create an account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your address book, in order to make future shopping experiences faster and more convenient. We will use this information to process your transaction and despatch your order. Any data that is necessary to process your order is mandatory, the consequence of the refusal to provide it is that we will not process said order, on the other hand any information that is not necessary to process your order is not mandatory and the refusal to provide it has no consequence on the processing of your order.

GENERAL BROWSING

We do not automatically collect your home address, email address, telephone number, and product preferences unless you voluntarily input this information, such as during a registration or ordering process, or when you submit questions or comments, request information, or participate in online surveys, contests, promotions or other activities.

If you do not want us to collect and process and use your personal data other than the one necessary to fulfil the contractual obligations, please abstain yourself from filling this fields in any of the above.

Even if you do not submit personal information through the Site, we gather navigational information about where visitors go on the Site and information about the technical efficiencies of the Site and services (i.e., time to connect to the website, time to download pages, etc.). This information allows us to see which areas of the Site are most visited and helps us better understand the user experience. This helps us improve quality by recognising and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with the Site.

HOW WE COLLECT INFORMATION

We collect information in two primary ways:

1. You give us information: We collect information from you when you purchase a service from us or when you interact with us about a Product or service we offer or provide. For example, you provide us when you order a Product or establish an account with us.

2. We collect information automatically: We automatically collect certain types of information when you visit the Site or use products and services. For example, we automatically collect various types of technical information when you use the Site as otherwise described in this privacy policy.

USE OF COOKIES

Cookies are bits of electronic information that a website may transfer to a visitor's computer to identify specific information about the visitor's visits to a website. The Site uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used to help track clicks as you go through the pages within the Site.

Our cookies do not contain any sensitive information, such as your name, address or payment details.

SEARCH QUERIES ON OUR WEBSITE

We may provide you with options to search for information on the Site. If you enter information in a search query box, we may store that information and we may aggregate that information with other information we may have about the browser and/or IP address from which the search query originated.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect in a variety of ways. Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or you visits to our Site, the search queries you may use on the Site, whether you clicked on any advertisements, whether you have clicked on any links in any e-mails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services.

YOUR CHOICES ABOUT THE INFORMATION WE COLLECT

If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us.

If you do not wish to receive e-mails about special offers, new fashion trends, contests and other promotions from us click the unsubscribe link located in our e-mails.

If you do not wish for us to share your personal information for any promotional or marketing purposes, please contact us and inform us of your wishes. Please provide enough information for us to determine the nature of your request.

UPDATING PERSONAL INFORMATION

We prefer to keep your personal information accurate and up-to-date. If you have a registered account with us would like to change your contact information, please visit My Account section and update your personal information details.

SECURITY

We believe in providing a safe and secure experience for all of our online visitors. To that end we have implemented security measures to protect the information collected from you.

Please note that no data transmitted over the Internet or stored and utilised for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorised persons will view your information. We cannot ensure that information you share on the Site will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.

Complaints, Compliments and Comments.

If you have any complaints, compliments and comments in the first instance please contact us:

 Via the Contact Page of this website

E-mail info@auntyagathas.co.uk 

Or  Post Aunty Agatha's 14 Talisman Square Kenilworth Warwickshire CV8 1JB

Complaints

  • In the instant of a complaint we will acknowledge the complaint within 48 hours and investigate and give you a full answer, the reasons and options to resolve the matter.  We will aim to resolve the matter within 2-4 weeks.
  • If however you feel we have not resolved the complaint to your satisfaction you can contact the Online Dispute Resolution (ODR) at http://ec.europa.eu/ord

Compliments

  • In the instant of compliments - thank you its always nice to receive compliments, if it regarding a certain member of staff or service the information will be passed on to the correct member of staff or area and Aunty Agatha's Limited will reward the member of staff.

Comments

  • In the instant of comments - we love feedback and are always trying to improve our customer service, product ranges and business, we will contact you and let you know how we have actioned your comments.